Shipping policy

SHIPPING

PRE-ORDERS

Products marked "Pre-order" are not yet in stock. When you buy a pre-order product you are charged at the time of the order, and your order is shipped starting from 1 November 2026, in the order in which purchases were received. The transit times below then apply from the date of dispatch. If the shipping date changes, we will inform you by email; if the delay exceeds 30 days from the announced date, you may cancel the order and obtain a full refund. Pre-order products are covered by the same right of withdrawal as any other product: the 14-day period starts when you receive the goods.

WHERE WE SHIP

We ship to Italy, to all European Union member states, to Monaco and to the following countries: United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, United States, Canada, United Arab Emirates, Japan, South Korea, Singapore, Hong Kong, Australia and New Zealand.

All orders are shipped with DHL Express from our warehouse in Italy.

DELIVERY TIMES

Orders for products in stock are dispatched within 2 working days of payment confirmation. Pre-order products are dispatched from the date stated on the product page (see "Pre-orders" above).

Transit times of the courier are added to processing times and vary by destination. The times shown are estimates and exclude Saturdays, Sundays and public holidays. For destinations outside the European Union, customs clearance times must also be taken into account; these are outside our control.

Estimated DHL Express transit times:

Italy: 1–4 working days
European Union and Monaco: 2–4 working days
United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, United States and Canada: 2–4 working days
United Arab Emirates, Japan, South Korea, Singapore, Hong Kong, Australia and New Zealand: 3–5 working days

For orders received after 2:00 p.m., processing begins on the following working day.

In all cases delivery takes place within 30 days of the conclusion of the contract, unless otherwise agreed — as is the case for pre-order products, for which the shipping date is stated before purchase.

SHIPPING COSTS

Shipping is charged at a flat rate per order, based on the destination and on the value of the goods. The cost is shown at checkout before you complete your order. The amounts below are in euros; where you shop in another currency, the shipping cost is shown at checkout in that currency. Our rates reflect what the courier charges us: we do not make a margin on shipping.

Italy: EUR 10.90 on orders up to EUR 99.99, EUR 12.90 from EUR 100.00, free on orders of EUR 150.00 or more
France, Monaco, Germany, Austria, Belgium, Netherlands, Luxembourg, Spain, Portugal, Ireland, Denmark, Sweden, Finland, Greece, Croatia: EUR 20.90 on orders up to EUR 99.99, EUR 29.90 from EUR 100.00, free on orders of EUR 250.00 or more
Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Slovenia, Lithuania, Latvia, Estonia, Malta, Cyprus: EUR 21.90 on orders up to EUR 99.99, EUR 34.90 from EUR 100.00, free on orders of EUR 250.00 or more
United Kingdom: EUR 38.90 on orders from EUR 170.00, free on orders of EUR 450.00 or more
Switzerland, Norway, Iceland, Liechtenstein, United States, Canada: EUR 34.90 on orders up to EUR 99.99, EUR 44.90 from EUR 100.00, free on orders of EUR 450.00 or more
United Arab Emirates, Japan, South Korea, Singapore, Hong Kong: EUR 46.90 on orders up to EUR 99.99, EUR 54.90 from EUR 100.00, free on orders of EUR 600.00 or more
Australia, New Zealand: EUR 51.90 on orders up to EUR 99.99, EUR 64.90 from EUR 100.00, free on orders of EUR 600.00 or more

Orders to the United Kingdom require a minimum merchandise value of EUR 170.00.

The price bands, the free shipping thresholds and the minimum order value are calculated on the value of the goods after any discounts, excluding shipping costs.

DUTIES AND TAXES FOR DESTINATIONS OUTSIDE THE EUROPEAN UNION

Please read this section carefully before ordering.

For shipments to countries outside the European Union, the parcel is subject to customs controls in the destination country. Customs duties, local taxes and the courier's customs handling fees may apply.

These amounts are not included in the price of the products or in the shipping costs, and are payable in full by the recipient. They are normally requested by the courier at the time of delivery.

Amounts vary from country to country and we are not able to estimate them in advance. We recommend that you check with the customs authority in your country before ordering.

If a parcel is refused at delivery because duties or taxes have not been paid, and is returned to us, we will refund the value of the goods less the shipping costs incurred on both the outbound and return journeys.

We cannot declare a value lower than the actual one, nor mark a shipment as a gift: these are unlawful practices and we do not carry them out under any circumstances.

TRACKING

When your order is dispatched you will receive an email with the DHL Express tracking number, so you can follow your parcel through to delivery.

DELIVERY

Delivery is made to the address given when ordering. Please check that it is correct and complete: incomplete or incorrect addresses can cause delays or the return of the parcel to sender, with reshipping costs payable by the recipient.

If you are not present at the time of delivery, the courier will leave a notice and attempt delivery again in accordance with its own procedures.

DAMAGED OR UNDELIVERED PARCELS

On delivery, please check that the packaging is intact. If there is visible damage, accept the parcel with a written reservation on the delivery document and contact us within 3 days at claims@tekdogwear.com.

If a parcel is marked as delivered but you have not received it, write to us within 7 days: we will open an investigation with the courier.

Last updated: 28 September 2026